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This course is offered on contract only. For those interested in exploring contract options please contact ccrcustomized@jibc.ca. All executives are faced with having to have conversations that make them feel uncomfortable or awkward. This often occurs when the stakes are high and the outcome is uncertain, self-esteem is on the line or people feel very strongly about what has to be discussed. Managing the Difficult Conversation offers a variety of skills to help executives deal successfully with the most difficult conversations and transform difficult relationship problems. Participants will learn what works and why. Managing the Difficult Conversation will explore ways to reduce anxiety and increase the likelihood of success, while recognizing that situations are different for every person. (Formerly CCR123;CR119)