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This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. You will have the option to record your role-play on the final day of the course.

This course is offered face-to-face and online. Please ensure you are registering for the correct version of this course. If you register for the online version please note the following:

Online: The online version of this course is highly interactive and follows a pre-determined timeline with both Synchronous and A-Synchronous activities. Participants should plan to spend a full day (8 hours) for each course day to complete these activities. Synchronous (live) activities are completed online through a virtual classroom with other students and the instructor. Asynchronous activities (self-access) will be completed on your own during designated times throughout the day.

̨ÍåÁùºÏ²ÊÀúÊ·¿ª½±'s Blackboard system requirements: Use the to ensure your computer system is properly configured for our web courses. It verifies your browser version, settings and display settings on your computer. Click here for more on . In this class, video conferencing will be used. Learners must have a camera and microphone. For an improved learning experience learners are encouraged to use a headset with mic rather than the computer speakers and internal mic.